Refund policy

Refunds & Returns

We want you to feel confident ordering from Saniva.

If you’re not completely satisfied with your purchase, please contact us within 30 days of receiving your order, and we’ll do our best to help! 

Returns

For hygiene reasons, we’re only able to accept returns on unused, unopened towels in their original packaging.

Returned items must be in the same condition they were received.

Refunds

Once your return is received and inspected, we’ll notify you of the outcome.

If approved, your refund will be processed to your original payment method.

Return shipping

Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect. 

Faulty or incorrect items

If your order arrives damaged or incorrect, please contact us as soon as possible and we’ll arrange a replacement or refund.

Need Help?

Before opening a PayPal dispute or chargeback, please contact us directly at hello@sanivacare.com. Our team is always happy to help resolve any issues. 

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We’re an Australian business and genuinely care about our customers — if you have any concerns at all, please reach out and we’ll always do our best to resolve them fairly.